Refund policy

Return Policy

We want you to love your purchase, but if something isn’t right, we’ve got you covered.

30-Day Returns
You have 30 days from receiving your order to request a return.

To be eligible, items must be:

  • Unworn, unused, and in the same condition you received them

  • With original tags and in the original packaging

  • Accompanied by proof of purchase

Start a Return
Contact us at zwepwin@gmail.com to begin the process. Please note: returns must be sent to the address we provide — items sent back without first contacting us will not be accepted.

If approved, we’ll send you a prepaid return shipping label and instructions on how to send your package.

Damages & Issues
Inspect your order on arrival and let us know immediately if something is defective, damaged, or incorrect. We’ll make it right.

Non-Returnable Items

  • Sale items and gift cards

  • Custom/personalized products

  • Certain goods for hygiene/safety reasons (e.g., personal care items, hazardous materials)

Exchanges
The fastest way to get what you want is to return your item, and once accepted, place a new order.

European Union Customers
If shipping to the EU, you’re entitled to a 14-day cooling-off period to return your order for any reason. Items must meet the same eligibility criteria above.

Refunds
We’ll notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please allow your bank or card issuer some extra time for processing.

If more than 15 business days have passed since approval, contact us at zwepwin@gmail.com.